RW
Reg W
1 reviews | Active since Mar 2016
07 Mar 2016, 13:50
Ryobi servicing
Machine delivered 29th February 2016, SMS quote promised for Tuesday 1 March 2016 after 5 calls gave up and collected machine 7th March 2016, no apologies or explanation, my workshop with Ryobi drill, router, sanding machine and thicknesser/planer, mitre saw all of which I will replace with Maktec/Makita in due course who appreciate the importance of after sales service. Don't bother to respond this is not the first time this has happened
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Replies (1)
Stevens & Co's replyOfficial
31 Mar 2016, 11:06Hello Reg Wall,
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we do apologise for only getting back to you now and for any inconvenience caused with your Ryobi unit that was booked in by us for repairs. As discussed on the phone today and with our branch in Cape Town, the unit will be repaired at no charge and be delivered back to the store on Monday 03/04/2016.
Again we apoloigse for any inconvenience caused and should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Fax: +***1
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we do apologise for only getting back to you now and for any inconvenience caused with your Ryobi unit that was booked in by us for repairs. As discussed on the phone today and with our branch in Cape Town, the unit will be repaired at no charge and be delivered back to the store on Monday 03/04/2016.
Again we apoloigse for any inconvenience caused and should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Fax: +***1
Best regards,
Stevens & Co's reply31 Mar 2016, 11:06
Official
Hello Reg Wall,
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we do apologise for only getting back to you now and for any inconvenience caused with your Ryobi unit that was booked in by us for repairs. As discussed on the phone today and with our branch in Cape Town, the unit will be repaired at no charge and be delivered back to the store on Monday 03/04/2016.
Again we apoloigse for any inconvenience caused and should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Fax: +***1
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we do apologise for only getting back to you now and for any inconvenience caused with your Ryobi unit that was booked in by us for repairs. As discussed on the phone today and with our branch in Cape Town, the unit will be repaired at no charge and be delivered back to the store on Monday 03/04/2016.
Again we apoloigse for any inconvenience caused and should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Fax: +***1
Best regards,