RYOBI RED FLAG

If I could rate a 0 I would have. I am extremely disappointed with the Ryobi generator I purchased from Game stores in Feb. Despite having high hopes for the product, it began malfunctioning after just the fourth use, which was a major disappointment. I promptly returned the generator to Game who sent it Ryobi service center in Midrand for repairs, only to face a series of issues that have left me frustrated and dissatisfied as a customer.

To begin with, the repairs took an exorbitantly long time to be completed. I had to wait for more than 21 days, during which my generator was inaccessible for use. This substantial delay not only inconvenienced me but also made it evident that the repair process was inadequate.

Upon finally receiving the generator back after 27 days, I retrieved it from Game in Brooklyn Mall and attempted to use it again, only to find that it was still malfunctioning. It is incredibly frustrating to have waited so long for repairs, only to discover that the issue has not been resolved at all. It seems that sending it back to Ryobi for further repairs will only result in the same problem recurring, and I cannot bear the thought of enduring another 30-day waiting period.

I must emphasize that I have reached the limit of my patience. I simply want a resolution to this ongoing problem, and the most reasonable course of action at this point would be a full refund. I contacted the service center and was met by a rude consultant called Mpho who was asking me why I am calling him and I informed him that I want a resolution on my matter.

Following this communication, I intend to lodge a formal complaint with the Consumer Ombudsman, detailing the entire experience and seeking appropriate redress. I hope that this action will not only result in a satisfactory resolution for me but also prompt Ryobi to address its systemic issues and improve its product quality and customer service standards.

I trust that you will take this matter seriously and provide a prompt response. I look forward to a resolution that is fair and reasonable under the circumstances.