RYOBI Products Poor Quality and Service

I would like to bring tha following problem to the attention of potential buyers of RYOBI products. I bought a RYOBY ****eater (Model RLT1002) form Makro an few months ago, whith a 2YEAR warranty.

That however does not mean a thing as the Bumper head of my machine broke and I can not use it like that as it will not feed the line.

I went to quite a few stores to find spare parts as this part is not covered by the warranty and had to buy it to fix the proble.

However, that part was nowhere to be found, I phoned RYOBI in Midrand and was told that there were no such part available but that they woud see if they can find one and send it to the MICA store closest to me and inform me as to what they managed to do.

There was to date, two weeks later, still no reply from them and my machine is still broken which means I can not do the edges of my lawn etc. I went to a lawnmower repair company and they tried to find out whether they coul get the part for me, only to be told by RYOBI that the part will maybe be available earliest by the end of October 2021 which means my problem does not concern them, I must deal with it and just accept their poor after sales service / care.

Therefor be careful before you buy one of their products as they are NOT Customer care driven and just make you sort out your own problems which is a result of their poor QUALITY Products.

Be warned , be careful.

Thank you Gideon Voges