Ryobi products and Bad customer service

Ryobi, grinders and drills as well as other electrical goods, but we experience that the brushes are finished even before the warranty expires which tells us that there’s a defect in there products. We approached Riverside Mica in Vanderbijlpark by asking them to order brushes, however they told us that they had contacted there representative and that they as Ryobi had/have no spare brushes available. The question, however, is; how can they sell the product if there are no spare parts available?

We send threw an complaint to Ryobi customer services on the 25th of November and still no one gave us an answer. This is pathetic.