1 reviews | Active since May 2017
Ryobi Parts and poor after service
<p>I like Ryobi products but I just realised that it is only good as long as you've got a new product or as long as the product is working. When you want to order a part - there is no one who sells it!!!!</p> <p>I bought a second hand Ryobi table saw. The blade was totally messed up - so I've tried to find a new blade. No company in Ladysmith sells Ryobi parts. I've order a blade at Mica from the Ryobi rep and it will hopefully be here after three weeks! Until then I won't be able to start the wor****</p> <p>The manager at Game Ladysmith has spent about an hour on the phone, trying to find me a new blade - with no joy. The earliest one can be here in two weeks time.</p> <p>Ryobi is not a bad product. Why is their afterservice so pathetic???</p> <p>I will think twice before buying a Ryobi product again.</p>
Good Day Mr Fourie,
Firstly we want to apologise for any inconvenience caused with your Ryobi unit and we would like to help you on this matter to sort this out for you as soon as possible. As discussed on the phone today, We are delivering the new blade to Ladysmith Mica early next week. The contact person is Cassim in store. He will also be in contact with you as soon as the blade arrives.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Fax: +***1
Good Day Mr Fourie,
Firstly we want to apologise for any inconvenience caused with your Ryobi unit and we would like to help you on this matter to sort this out for you as soon as possible. As discussed on the phone today, We are delivering the new blade to Ladysmith Mica early next week. The contact person is Cassim in store. He will also be in contact with you as soon as the blade arrives.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Fax: +***1
Erick Bezuidenhout van Stevens & Co (Pty) Ltd phoned me within a couple of minutes and he has sorted out my problem. He promised that I will have a blade early next week. Excellent service!!! Thank you Erick!!
I'd like to change my rating because of Erick, but it still would not be a 5 because of the lack of parts available in the stores. I hope that can change.
Erick Bezuidenhout van Stevens & Co (Pty) Ltd phoned me within a couple of minutes and he has sorted out my problem. He promised that I will have a blade early next week. Excellent service!!! Thank you Erick!!
I'd like to change my rating because of Erick, but it still would not be a 5 because of the lack of parts available in the stores. I hope that can change.