Ryobi not responding to emails relating to repairs needed

Item: Stevens & Co
Rating: 3
Author: Linda O

Pre Covid I had taken my Ryobi items to Midrand & always had good service & also posted a Compliment on HelloPeter. Yesterday sent a mail to *** which is per the website & no response. Monday when I started my Ryobi RG-2700A Generator, there was no power from either AC outlet & the suburb where I live had no electricity since Sunday. Inquiring if I again I took the item in & as in the past wait for it. I had also contacted Honeydew Lawnmowers but they do not deal with Ryobi & other than them I dont know of any other reputable repairs centre in the area. I'm disappointed because of my past experience & would like to get the generator repaired soonest.

Helpful (0)

Replies (2)

Stevens & Co's replyOfficial

23 Jul 2022, 10:02

Dear Linda, We thank you for your review on Hellopeter and we want to apologise for any inconvenience caused with your Ryobi unit and the service that you have received from us as we would like to assist you from our side to get this sorted out for you as soon as possible, we have tried making contact on the number supp**** but could not get hold of you at the time.

Please can we ask if this has been sorted out for you as yet? Thank you Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road,
Randjespark,
Midrand,
1685

Stevens & Co's reply23 Jul 2022, 10:02

Official

Stevens & Co's replyOfficial

25 Jul 2022, 12:41

Dear Linda,

Thank you for getting back to us again and that is 100% correct, when the unit comes in we can look at it the same time you bring the unit in and we will sort it out for you as soon as possible.

Thank you

Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road,
Randjespark,
Midrand,
1685

Stevens & Co's reply25 Jul 2022, 12:41

Official