TB
Thomas B
1 reviews | Active since Jun 2022
04 Mar 2024, 13:12
RYOBI NIGHTMARE
Terrible, terrible experience with Ryobi power tools. Industrial baby grinder didn't last 2 weeks grinding off excess welding. 800W drilling machine went to sleep after 1 week and I was just drilling holes on a 1.6mm mild steel tubing. They used to give you another machine if you took it in at Midrand Head Office. Now they're trying to charge me R200.00 more than the purchase price for repairs. Insane!
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Replies (2)0
Replies (2)
Stevens & Co's replyOfficial
28 Mar 2024, 12:43Dear Mr. Bassiane, Thank you for your review on Hellopeter, and we appreciate your willingness to discuss the drill assessment during our recent call. We're committed to resolving the issue with the drill and ensuring your satisfaction. If you require any additional assistance from our end, please don't hesitate to reach out. Thank you. Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
Stevens & Co's reply28 Mar 2024, 12:43
Official
Dear Mr. Bassiane, Thank you for your review on Hellopeter, and we appreciate your willingness to discuss the drill assessment during our recent call. We're committed to resolving the issue with the drill and ensuring your satisfaction. If you require any additional assistance from our end, please don't hesitate to reach out. Thank you. Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
TB
Thomas B's updateReviewer Update
02 Apr 2024, 13:07I received a call from Ryobi Service Manager, Mr. Erick Bezuidenhout. I must commend Erick for his response and superb customer care.
If all service agents at Ryobi were trained at least to half of Erick's level, damage to the brand would be the least of their worries. The way you treat your customers really matters, regardless of how good or bad your product may be.
If all service agents at Ryobi were trained at least to half of Erick's level, damage to the brand would be the least of their worries. The way you treat your customers really matters, regardless of how good or bad your product may be.
TB
Thomas B's update02 Apr 2024, 13:07
Reviewer Update
I received a call from Ryobi Service Manager, Mr. Erick Bezuidenhout. I must commend Erick for his response and superb customer care.
If all service agents at Ryobi were trained at least to half of Erick's level, damage to the brand would be the least of their worries. The way you treat your customers really matters, regardless of how good or bad your product may be.
If all service agents at Ryobi were trained at least to half of Erick's level, damage to the brand would be the least of their worries. The way you treat your customers really matters, regardless of how good or bad your product may be.