Ryobi & Makro service excellence

I purchased a Ryobi Hover Mower from Makro in March. I was amazed to find it because, since Flymo disappeared with no aftersales support in place, I thought the chances or replacing my Flymo were none. The motor failed a few weeks ago so I returned it to Makro expecting a repair, at my cost, because there appeared to be some damage to the blade from a foreign object. The Makro Returns Dept (in particular Busher) was a pleasure to deal with and they kept me informed throughout the process via sms and calls. When I collected, the mower was in a box and there was no charge to me which was a pleasant surprise. When I opened it at home there was a brand new mower inside, which I find incredible. A friend recently needed to buy a belt sander and the Ryobi EBS 810 (which I have) was my recommendation. She bought it and not only was it the least expensive (ironically at Makro) it is going strong in a very demanding application. Consumers must remember that this forum is for compliments as well as complaints. Ryobi & Makro deserve a top rating in this instance.