RR
Riyadh R
1 reviews | Active since May 2010
18 Feb 2015, 10:28
RYOBI/MAKRO - Lie,cheat,***** - filthy service
I purchased a Ryobi edge trimmer in August 2013, It packed up( packed up doesn't mean it will not work, I am talking about sparks flying from the innards and tripping the mains on the house, with *****s and bolts rattling loose on the inside) on 31 Jan 2015, with more than 6 months left of the GUARANTEE. Took it into Makro Woodmead where it was purchased, and was told they would repair it.<br> I contested this, saying it has a 2 year guarantee, only to be told, apparently the guarantee is \a repairable guarantee"";but would like my money back and to purchase a product that's supported by its manufacturer.<br> Stop selling products under a **** 2 year guarantee policy duping customers."""
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Replies (1)
Stevens & Co's replyOfficial
25 Feb 2015, 13:40Hello Nastaliq,
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we would like to help you on this complaint on hellopeter.com below. We have inspected the unit again and found that there was a ***** that came loose inside the motor and damaged the motor inside. It is not normal for the ***** to come loose and we apologise for quoting on the unit. We would like you to collect an new unit in store for the inconvenience that you had with your Ryobi unit.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we would like to help you on this complaint on hellopeter.com below. We have inspected the unit again and found that there was a ***** that came loose inside the motor and damaged the motor inside. It is not normal for the ***** to come loose and we apologise for quoting on the unit. We would like you to collect an new unit in store for the inconvenience that you had with your Ryobi unit.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Stevens & Co's reply25 Feb 2015, 13:40
Official
Hello Nastaliq,
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we would like to help you on this complaint on hellopeter.com below. We have inspected the unit again and found that there was a ***** that came loose inside the motor and damaged the motor inside. It is not normal for the ***** to come loose and we apologise for quoting on the unit. We would like you to collect an new unit in store for the inconvenience that you had with your Ryobi unit.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we would like to help you on this complaint on hellopeter.com below. We have inspected the unit again and found that there was a ***** that came loose inside the motor and damaged the motor inside. It is not normal for the ***** to come loose and we apologise for quoting on the unit. We would like you to collect an new unit in store for the inconvenience that you had with your Ryobi unit.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0