Ryobi Lawnmover- numerous excuses - delays

Well were can I start - I delivered my lawnmower the the above branch for repairs / servicing in the first week of December 2014 , the lady at the reception said she would contact me with a quotation within the following week which I understood - \ Silly Session "By the end of December I hadn't received any form of communication despite my numerous call so I went down there in the second week of January 2015"