PR
Peter R
1 reviews | Active since Apr 2013
17 May 2023, 08:01
Ryobi generator debacle-never buy from them
Worst products and even worst customer service. Never buy any Ryobi product or more specific a generator. Bought a generatorJuly 2022, it failedDecember 2022, took 3 months to repair and had to pay for the repairs as no warranty claim was entertained. Getting the generator back after three months it failed again within two weeks due to shoddy workmanship. Another two months of waiting for a repair and lo and behold they want to charge me again to fix their shoddy work. Please never deal with these ******
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Replies (2)PR
Peter R's updateReviewer Update
21 May 2023, 11:23I eventually got feedback and my generator was “fixed” for no charge. Fetched it and although assurance was given that it ran for nearly three hours flawlessly, it did not when I started it at home. It showed the same symptoms of misfiring and eventually would backfire and stop.
Frustrated by this and ready for another fight, contacted Anthony again, but this time an offer a replacement was made. Went to do the exchange and to my surprise my 2600i was replaced by a more powerful 3000i version. Kudos to Anthony for handling this on a professional manner.
My faith in Ryobi support have been restored.
Frustrated by this and ready for another fight, contacted Anthony again, but this time an offer a replacement was made. Went to do the exchange and to my surprise my 2600i was replaced by a more powerful 3000i version. Kudos to Anthony for handling this on a professional manner.
My faith in Ryobi support have been restored.
PR
Peter R's update21 May 2023, 11:23
Reviewer Update
I eventually got feedback and my generator was “fixed” for no charge. Fetched it and although assurance was given that it ran for nearly three hours flawlessly, it did not when I started it at home. It showed the same symptoms of misfiring and eventually would backfire and stop.
Frustrated by this and ready for another fight, contacted Anthony again, but this time an offer a replacement was made. Went to do the exchange and to my surprise my 2600i was replaced by a more powerful 3000i version. Kudos to Anthony for handling this on a professional manner.
My faith in Ryobi support have been restored.
Frustrated by this and ready for another fight, contacted Anthony again, but this time an offer a replacement was made. Went to do the exchange and to my surprise my 2600i was replaced by a more powerful 3000i version. Kudos to Anthony for handling this on a professional manner.
My faith in Ryobi support have been restored.
Stevens & Co's replyOfficial
26 Jun 2023, 10:02Dear Peter, We thank you for your feedback and we firstly want to apologise for any inconvenience caused with the 2600I generator and we are glad to hear that this matter has been sorted out for you. Should you need any future assistance from our side please feel free to contact us again. Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Stevens & Co's reply26 Jun 2023, 10:02
Official
Dear Peter, We thank you for your feedback and we firstly want to apologise for any inconvenience caused with the 2600I generator and we are glad to hear that this matter has been sorted out for you. Should you need any future assistance from our side please feel free to contact us again. Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685