RYOBI DURBAN POOR SERVICE

It is disappointing that for the second time the service is very poor at the Springfield Branch. Our line trimmer was left for repairs on 22 Feb 2020 and to date no quote has been supp****.Repairs still take another 2-3 weeks after acceptance of the quote.Calling them gets an answering service saying they are busy and to leave a number for a call back which never happens. Or you are diverted to another branch who promptly takes a message.By the time they quote and repair grass cutting season will be over. We had the same experience a year ago with another trimmer , which they had for about 5 weeks !