Ryobi customer service is pathetic

Bought a brush cutter in December, i used it to cut around my garden and the next time i wanted to use it, the starter broke. It was within 3 months of purchase. I sent it in for repair and received it back a month later. I tried to start it and on the first pull start, the starter broke again, i sent it in again and they tell me i must pay for repairs and they refuse to refund me. When i try calling he office nobody can help and everytime i ask for management, they put the phone down in my ear. They say that the blade looks well used but its only been used 1 time and been rusting away due to the fact that i can not use it. This is the absolute worst company to ever do any business with and i will be in contact with ryobi head office to take the matter further and will not stop until i get a full refund and apology for their utterly disspointing service.