AM
Andrew M
1 reviews | Active since Oct 2020
20 Jan 2025, 18:18
RYOBI Blower faulty but not covered under warranty.
I recently submitted my faulty Ryobi blower for repairs after 13 months.
Now I receive a quote to repair which costs more than the unit I paid for. Furthermore I have been informed by the person who communicated with me that is is not part of the warranty.
This is false advertising. Do not buy Ryobi blowers under the thought there is a longer warranty. Apparently, anything that can go wrong is not covered and Furthermore they is an expectation for you to pay a fee if you choose not to repair.
As a point of interest, blower used once a week for a few minutes a time, which just goes to show that it is not up to standard.
Pathetic T's&Cs
Helpful (0)
Replies (3)0
Replies (3)Stevens & Co's replyOfficial
21 Jan 2025, 14:28Dear Mr Moodley,
Thank you for taking the time to speak with me regarding the complaint on Hellopeter.
We look forward to receiving the details of the repair so that we can assist you in resolving this matter in the best possible way.
Kind regards,
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: ***
Web: www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: ***
Web: www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Stevens & Co's reply21 Jan 2025, 14:28
Official
Dear Mr Moodley,
Thank you for taking the time to speak with me regarding the complaint on Hellopeter.
We look forward to receiving the details of the repair so that we can assist you in resolving this matter in the best possible way.
Kind regards,
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: ***
Web: www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: ***
Web: www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
AM
Andrew M's updateReviewer Update
29 Jan 2025, 10:06Well done to Erick. Received my details, and honored the Ryobi guarantee without question. Leaves my with some faith in Ryobi.
AM
Andrew M's update29 Jan 2025, 10:06
Reviewer Update
Well done to Erick. Received my details, and honored the Ryobi guarantee without question. Leaves my with some faith in Ryobi.
Stevens & Co's replyOfficial
31 Jan 2025, 12:27Dear Mr Moodley,
We thank you for your response. It was a pleasure assisting you, and we're glad to hear that this matter has been resolved for you.
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: ***
Web: www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
We thank you for your response. It was a pleasure assisting you, and we're glad to hear that this matter has been resolved for you.
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: ***
Web: www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Stevens & Co's reply31 Jan 2025, 12:27
Official
Dear Mr Moodley,
We thank you for your response. It was a pleasure assisting you, and we're glad to hear that this matter has been resolved for you.
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: ***
Web: www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
We thank you for your response. It was a pleasure assisting you, and we're glad to hear that this matter has been resolved for you.
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: ***
Web: www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
