1 reviews | Active since Jan 2021
Ryobi - Bad product
I Purchased a Ryobi Air Compressor on 04/08/2021. I could not assemble the product immediately and only had time during last week to assemble and use the product. With the first time using it oil was streaming out of the small motor. I took the product back to Builders Warehouse to exchange it for another. I spoke to the sales manager at the Klerksdorp branch. He informed me that they had to send it in for repairs and that it will take more than 10 business days. I told him that I only used it once and he insisted that it is policy and that they are acting upon the consumers act and that it would be ******** for them to exchange the product due to the fact that Ryobi does not allow them to exchange after seven days. He mentioned to me that due to the fact that the air compressor is a powertool, Builders Warehouse have a policy of exchange within 7 days of purchase. The sign at their returns counter have some wording missing (must be old I guess) but there it mentions the 7 day return policy. I further informed him that nobody mentioned the 7 day policy to me when I purchased the product and then referred me to the back of my slip for Returns/Refund policy. The Returns/Refund policy on the back of the slip stipulate that within 6 months of purchase, they will gladly repair, replace or refund any materially defective product. And then to Ryobi: If this is the kind of product you want to sell to the consumer, I will definitely not trust any Ryobi product or be loyal to this brand anymore.
Thank you Eric, that was excellent service from the side of Ryobi.
Thank you Eric, that was excellent service from the side of Ryobi.
