Ryobi Africa

I contacted the Ryobi Facebook team on 12 June 2019 to assist with a technical question regarding the generator that I purchased. It was a fairly easy question related to if the generator charges the battery automatically or not. After several messages, Ryobi Africa requested my contact details and asked if the technical team can contact me. I advised that will be great and advised when I will be available. It is a week later, and still I have not been contacted. Customer Service is not just about during the sale, but also supporting your customer during the after sale process when they are experiencing issues. It is great that you have a team responding to Customer Questions, it is bad that they cant keep their word or deliver the answers that may be needed.