RB
Raymond B

1 reviews | Active since Sept 2018

07 Jul 2021, 10:13

RYHOBI 125 CC LAWNMOWER POOR WORKMANSHIP

i bought a ryhobi petrol 125cc lawnmower ,so the one back wheel broke off due to poor workmanship as it was tag welded on two spots. So the machine is still under warrantee i take it back to where i bought it to send it back and have the wheel put back on . To my surprise i get a quote for R2500 which by the way is more than what i paid for the machine. Quote for front axel ,rings ,piston ,crank etc. etc. and nothing about the wheel that had broken off for which it was sent in for. I will never ,ever buy a ryhobi product again .this has now been 3 weeks and i still do not have my machine or any communication from them ,i have mailed them they have not even bothered to reply .my thoughts to you DO NOT BUY RYHOBI THERE WARENTEE MEANS SQUAT

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Replies (1)
Stevens & Co
Stevens & Co's reply09 Jul 2021, 07:18
Official
Dear Raymond, We thank you for your review on Hellopeter as we would like to assist you from our side and we want to apologise for any inconvenience caused with your Ryobi unit and for only getting back to you now. Please can we ask to provide us with the reference number of the repair for when the unit was booked in at the store? We would like to trace the unit to see what the charges is for and see how we can assist from our side to get this sorted out for you as soon as possible? Thank you Kind Regards,
Erick Bezuidenhout
Service Manager

Stevens & Co (Pty) Ltd
Tel:  | ***
Fax:  | ***
Email:   | ***
Web:  | www.ryobi.co.za
604 16th Road 
Randjespark, 
Midrand, 
1685