1 reviews | Active since Oct 2013
Product still under Guarantee
I bought a Ryobi Electric Lawnmower model number RM-2010 on 17 March 2017. When I bought the machine, I was explained that the machine has a TWO YEAR guarantee. On 10 Jan 2017, I made contact with Phulani from the service department. The machine had a problem with the back wheels. The one wheel totally disintegrate en is full of holes. Phulani came back to me, with an answer that the wheels are not covered under a guarantee. Ridiculous! What is the purpose off a guarantee and they act outside the CPA.
Dear Martin,
As discussed on the phone, firstly we want to thank you for supporting Ryobi and we would like to help you on this matter. We studied your photos that you sent to us and according to our knowledge the damage caused to the wheels is part of normal wear and tear, but it is difficult to make a final decision by just looking at the photos. As a goodwill gesture we will be sending you two new back wheels at no charge by post.
We also want to apologise for any inconvenience caused with your Ryobi unit and should you have any further request please don’t hesitate to contact us.
Thank you
Kind Regards
Stevens & Co (Pty) Ltd
***
PO Box 4059, Halfway House, 1685, RSA
604, 16th Street, Randjespark, Midrand, 1685
Dear Martin,
As discussed on the phone, firstly we want to thank you for supporting Ryobi and we would like to help you on this matter. We studied your photos that you sent to us and according to our knowledge the damage caused to the wheels is part of normal wear and tear, but it is difficult to make a final decision by just looking at the photos. As a goodwill gesture we will be sending you two new back wheels at no charge by post.
We also want to apologise for any inconvenience caused with your Ryobi unit and should you have any further request please don’t hesitate to contact us.
Thank you
Kind Regards
Stevens & Co (Pty) Ltd
***
PO Box 4059, Halfway House, 1685, RSA
604, 16th Street, Randjespark, Midrand, 1685