1 reviews | Active since Nov 2012
Product Dead after Supposed Repair
This is now the second time I have received repaired Ryobi products under warranty and found them to be dead when I got home.<br> I live a long way from the repair centre in Intersite Ave Durban. I had to make two trips, one to take the product in, and again four weeks later, to fetch the supposedly repaired item, a high pressure sprayer (AJP-1600), only to find that when I tried to use it again, it was completely dead!<br> The same thing has now happened twice for the same product. It is now time that it is replaced with a new machine. The technicians handling the repairs appear to be ***********. and do not test the machine after it has been \repaired". I don't think that I should be expected to make another two long trips"
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we would like to help you on this matter below. We apologise for any inconvenience caused with the repairs done on your Ryobi unit. This matter has been handed over to our branch in Durban and they will be in contact with you shortly.
Again we want to apologise for any inconvenience caused and should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we would like to help you on this matter below. We apologise for any inconvenience caused with the repairs done on your Ryobi unit. This matter has been handed over to our branch in Durban and they will be in contact with you shortly.
Again we want to apologise for any inconvenience caused and should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
