Poor Service Delivery

I purchased a Ryobi ankle grinder from AH Marais on 29 July 2026 with a two‑year warranty. Within just three weeks, the grinder stopped working. It was throwing sparks and had a rough grinding noise. When I returned it, AH Marais explained they could not replace it directly and had to send it back to the supplier, Stevens & Co.

Nearly three weeks later, the grinder is still sitting at AH Marais because Sindoqe & Co. has failed to collect it. Their representative claimed courier costs were “too expensive” and promised to fetch it himself, yet nothing has happened. This is unacceptable.

The result? I am forced to rent a grinder daily at R250, which is a financial burden and defeats the purpose of buying one in the first place. A warranty is supposed to protect the customer, not leave them stranded and out of pocket.

This is disgraceful service. AH Marais did their part, but Stevens & Co. has shown zero accountability. Customers should not be treated this way, and urgent action is needed to fix this broken process.