PvdW
Pierre van der Walt
1 reviews | Active since Sept 2016
25 Jan 2018, 11:15
Poor Service
Took my lawnmower in for repairs, left all the necessary details. Explained exactly what the issue was with the machine. After a week I only got a sms stating the cost for the repairs, this is after I called 3 times to get feedback. Only response I get is that we are busy and I have to wait. When calling the automated system says they can assist with loan unit, when I asked just said no sorry. Once I got the sms I phoned and gave them go ahead. Another week has gone by and no feedback or estimate time when I will receive my machine.
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Replies (1)
Stevens & Co's replyOfficial
30 Jan 2018, 16:03Dear Pierre,
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we do apologise for any inconvenience caused with the repairs done on your Ryobi unit. We see that the unit is repaired and ready for collection now.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Fax: +***1
Best regards,
Stevens & Co's reply30 Jan 2018, 16:03
Official
Dear Pierre,
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we do apologise for any inconvenience caused with the repairs done on your Ryobi unit. We see that the unit is repaired and ready for collection now.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Fax: +***1
Best regards,