RM
Rachel M
1 reviews | Active since Sept 2017
27 Feb 2020, 08:36
Pathetic after sales service
Bought a lawn mower in September 2019, from Makro. Had problems with it, and was advised by Makro to take it to Ryobi in Midrand for the repairs. After 3 weeks and more than 40 telephone calls later I’ve been told that that some of the parts are not covered by the warranty. Totally dissatisfied with the after sales service and the Turn around time which they profess is 48 hrs!
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Replies (1)
Stevens & Co's replyOfficial
02 Mar 2020, 19:21Dear Rachel,
We thank you for your review on Hellopeter.com. We firstly want to apologise for any inconvenience caused with your Ryobi unit and we would like to assist you on this repair to see why it took so long and why are you been charged to get the unit repaired. Please can we ask to provide us with the reference number or job card number, as we want to trace the unit on our side?
Thank you
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Stevens & Co's reply02 Mar 2020, 19:21
Official
Dear Rachel,
We thank you for your review on Hellopeter.com. We firstly want to apologise for any inconvenience caused with your Ryobi unit and we would like to assist you on this repair to see why it took so long and why are you been charged to get the unit repaired. Please can we ask to provide us with the reference number or job card number, as we want to trace the unit on our side?
Thank you
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd