RK
Reeza K
1 reviews | Active since Oct 2015
22 Oct 2015, 17:27
Oil leaks
Good Day <br> I have purchased a ryobi compressor 50L from builders warehouse and there is oil leaks from all over the compressor .it went in for an assessment and within a month it's doing the same thing.the store refuses to replace the item but instead they want to send it in for repairs again.this is totally pathetic service I am getting from builders warehouse and Ryobi.the are absolutely arrogant people was would not help in any regard.I want my item replaced and not repaired.not after it went in for a repair already.I want closure to the problem immediately.
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Replies (1)
Stevens & Co's replyOfficial
28 Oct 2015, 08:00Hello Zahrak,
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we apologise for any inconvenience caused with your Ryobi unit. We discussed this matter with our branch manager in Durban and was advised that this is not a guarantee repair, but as a Goodwill claim we advised Builders to replace the unit for you with a new unit.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we apologise for any inconvenience caused with your Ryobi unit. We discussed this matter with our branch manager in Durban and was advised that this is not a guarantee repair, but as a Goodwill claim we advised Builders to replace the unit for you with a new unit.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
Stevens & Co's reply28 Oct 2015, 08:00
Official
Hello Zahrak,
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we apologise for any inconvenience caused with your Ryobi unit. We discussed this matter with our branch manager in Durban and was advised that this is not a guarantee repair, but as a Goodwill claim we advised Builders to replace the unit for you with a new unit.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0
My name is Erick from Stevens & Co Ryobi South Africa; firstly we want to thank you for supporting Ryobi and we apologise for any inconvenience caused with your Ryobi unit. We discussed this matter with our branch manager in Durban and was advised that this is not a guarantee repair, but as a Goodwill claim we advised Builders to replace the unit for you with a new unit.
Should you have any further queries please don't hesitate to contact us.
Thank you.
Kind Regards
Stevens & Co (Pty) Ltd
Tel: +***0