Not a good purchase & will unload at the Makro e-waste bin

Due to the constant load shedding & power outages, several years ago I bought a Ryobi RG2700 generator as a backup to the Sagenco that I bought before "load shedding" became a thing. There is no comparison - the Sagenco wins hands down. The repeated issue is the Ryobi runs fine & then doesn't supply power. 2022 took it to Midrand & apparently only an adjustment. May24 same issue. This morning decided to take it in & place was busy with the clearance sale. It was taken out of my car onto a trolley & Happy booked it in. Then got a sms R1 876.80 & when I ???'d it the guy was adamant that it was an inverter & on trolley & new R25K. He refused point blank to hear anything I said because not my generator & obviously I should know. He added that only those approved by Ryobi were allowed to work on the generator & I mentioned Honeydew Lawnmower as I had seen them pick up my neighbour's big generator on trolley & he hadn't heard of them which was weird because they would certainly be a customer. After a few minutes of his absolute refusal to hear me & arrogance & him saying he would fetch the generator to show me I walked away & went to Happy who was busy & when he helped me I told him what the guy was insisting on & Happy had seen my generator when it came in so he knew it was not an inverter & not on a trolley. The guy had the audacity to actually come & call me to show the generator he was adamant was mine & Happy told him that he was wrong & he was helping me & the guy tried but Happy told him that it was sorted. The guy saw the sms & took the details. I don't know who assessed it but don't trust & not spending a cent. Happy was great & helpful & we will speak on Monday. On the way home made the decision that too many problems for a backup & not worth it & that guys attitude & behaviour & in front of other customers was unacceptable & unprofessional. Will collect next Saturday, empty tank which is full & Makro recycle can have it. It was a disastrous experience & based purely on a Ryobi representative refusing to hear the customer.