Magnificent service

My lawnmower motor packed and I emailed Ryobi Midrand that I was looking for a new motor which I felt had packed due to normal wear and tear and I was also unsure if my warranty was still valid since I have no idea where the documents were. Eric Bezuidenhout the service manager rep**** to me that it was odd for me to incur such damage and he would want to see the damaged motor. I sent it to him and he decided to give me a whole new unit as a replacement with no questions asked and that's what I call beyond excellent customer service. I have been buying a Ryobi products because I have always felt that they are fairly priced and function as intended but after this incident I will be sticking to the brand since I know that my backside is fully covered.