WW
Wendy W
1 reviews | Active since Jan 2021
18 Jan 2021, 12:08
I WILL NEVER BUY A RYOBI PRODUCT AGAIN
I took my Ryobi line trimmer in to the Durban Branch the 1st December, I was told the work would take working days. On 10 December I received a quotation by email that I immediately accepted. Nothing since, no replies to eith email or whatsapp messages and it is impossible to contact them by phone. The Durban phone number rings in Johannesburg, they say they will transfer you to Durban but they just cut you off. I WILL NEVER BUY A RYOBI PRODUCT AGAIN
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Replies (2)0
Replies (2)
Stevens & Co's replyOfficial
18 Jan 2021, 16:09Dear Wendy, We thank you for your review on Hellopeter and we want to apologise that you could not get hold of our branch at the time as we would like to assist you with your unit that was handed in to our branch in Durban for repairs. We have picked up the job card on your system in Durban with your email address provided and we see that they have advised you on the 14.12.2020 via e-mail and sms that the unit has been repaired and that the unit is ready for collection at the price quoted. We have also asked our branch Manager in Durban to make contact with you regarding the unit to assist. Thank you Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road Randjespark, Midrand, 1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road Randjespark, Midrand, 1685
Stevens & Co's reply18 Jan 2021, 16:09
Official
Dear Wendy, We thank you for your review on Hellopeter and we want to apologise that you could not get hold of our branch at the time as we would like to assist you with your unit that was handed in to our branch in Durban for repairs. We have picked up the job card on your system in Durban with your email address provided and we see that they have advised you on the 14.12.2020 via e-mail and sms that the unit has been repaired and that the unit is ready for collection at the price quoted. We have also asked our branch Manager in Durban to make contact with you regarding the unit to assist. Thank you Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road Randjespark, Midrand, 1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road Randjespark, Midrand, 1685
WW
Wendy W's updateReviewer Update
22 Jan 2021, 11:36Dear Sir, I was contacted by a gentleman who Identified himself as the regional manager. He gave the same information as above. However while he was on the phone I re-checked both my email and messages for the 14th December and the claimed notifications were NOT received. He said the messages were automatically generated by your system and I was not the first client with this problem. In fact I subsequently received both messages on Monday 18th January - 36 days after Stephens claim that they were sent.
The gentleman made no attempt to explain why my numerous emails and texts had not received any reply, nor why calling the Durban phone number gets a response in Johannesburg with subsequent cutting off of the call.
Stevens & Co my experience of your after sales service was very poor and judging by the other responses here I am not the only one to receive such abysmal service.
The gentleman made no attempt to explain why my numerous emails and texts had not received any reply, nor why calling the Durban phone number gets a response in Johannesburg with subsequent cutting off of the call.
Stevens & Co my experience of your after sales service was very poor and judging by the other responses here I am not the only one to receive such abysmal service.
WW
Wendy W's update22 Jan 2021, 11:36
Reviewer Update
Dear Sir, I was contacted by a gentleman who Identified himself as the regional manager. He gave the same information as above. However while he was on the phone I re-checked both my email and messages for the 14th December and the claimed notifications were NOT received. He said the messages were automatically generated by your system and I was not the first client with this problem. In fact I subsequently received both messages on Monday 18th January - 36 days after Stephens claim that they were sent.
The gentleman made no attempt to explain why my numerous emails and texts had not received any reply, nor why calling the Durban phone number gets a response in Johannesburg with subsequent cutting off of the call.
Stevens & Co my experience of your after sales service was very poor and judging by the other responses here I am not the only one to receive such abysmal service.
The gentleman made no attempt to explain why my numerous emails and texts had not received any reply, nor why calling the Durban phone number gets a response in Johannesburg with subsequent cutting off of the call.
Stevens & Co my experience of your after sales service was very poor and judging by the other responses here I am not the only one to receive such abysmal service.