PP
Peter P

1 reviews | Active since Aug 2009

25 Aug 2020, 14:24

I went for Bosch!!!

I bought a Ryobi orbital sander. After a month it stopped working. That was inconvenient but not to worry - it will be covered by warranty. I took the sander to the local Ryobi office in Durban - job 48569. After a few weeks I get a message that it will cost R686,32 to repair. What? I am being charged for a warranty repair! Surely not. I go to the office and the consultant tells me that I have been using the sander incorrectly and the motor has burnt out. Behind him is a sign proudly advertising: “Ryobi - power tools that won’t quit”. The irony does not escape me. I turn around and leave in disgust. I won’t make the same mistake and use Ryobi again. So I immediately go and invest in a Bosch!

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Replies (3)
Stevens & Co
Stevens & Co's reply08 Sept 2020, 15:02
Official
Dear Peter,

We thank you for your review on Hellopeter and we want to apologise from our side for any inconvenience caused. We are just following up with you to see if this matter has been resolved on the repair handed in at our branch in Durban?

Thank you

Kind Regards,
Erick Bezuidenhout
Service Manager

Stevens & Co (Pty) Ltd
Tel:  | **********
Fax:  | **********
Email:   | ***********
 Web:  | www.ryobi.co.za
604 16th Road,
Randjespark,
Midrand,
1685 
PP
Peter P's update08 Sept 2020, 15:18
Reviewer Update
The new Durban branch manager knows that during difficult times customer service is the differentiator. Hopefully he passes this message on to his staff. He sorted this matter out.

Thank you.

Peter
Stevens & Co
Stevens & Co's reply22 Sept 2020, 16:13
Official
Dear Peter,

Thank you for the update and for getting back to us.

Thank you

Kind Regards,
Erick Bezuidenhout
Service Manager

Stevens & Co (Pty) Ltd
Tel:  | **********
Fax:  | **********
Email:   | ***********
 Web:  | www.ryobi.co.za
604 16th Road,
Randjespark,
Midrand,
1685