rL
riaan L

1 reviews | Active since May 2014

29 Sept 2023, 13:52

Good to bad... Worst ever experience on my purchase 453759

On my 3rd generator however this will be my last. My luck this 3rd generator is a dud. I dealt with the service center many a time and they are / were F@B however, it is interesting to see that all of a sudden certain part that are key to making a generator work is classified as a consumable. Right a carburetor is a consumable item, really!! Exactly 1 year on and boom it is ******ed and i need to fork out R2k again. This after I replaced the voltage regulator on month 3 at my cost.

I will never recommend Stevens and Co nor Ryobi at all. You have lost a loyal customer of almost 10yrs

0
Replies (4)
Stevens & Co
Stevens & Co's reply30 Sept 2023, 09:45
Official
Dear Riaan,  We thank you for your review on Hellopeter and we also want to thank you for taking my call.  As discussed, we would gladly assist from our side to get this sorted out for you as soon as possible and we are also looking forward for you to visit us again.  Thank you  Kind Regards,Erick Bezuidenhout
Service Manager

Stevens & Co (Pty) Ltd
Tel:  | ***
Fax:  | ***
Email:   | ***
Web:  | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
rL
riaan L's update02 Oct 2023, 09:15
Reviewer Update
I can safely say that I was overwhelmed with the Customer Service Manager. Really went out of his way and the end result was a ****** surprise to me... Thanks Eric
rL
riaan L's update02 Oct 2023, 09:16
Reviewer Update
If @hellopeter can just give an option to re-review the ratings I would have changed it
Stevens & Co
Stevens & Co's reply05 Jan 2024, 09:42
Official
Dear Riaan,

We thank you for your responds again and we are glad that this matter has been resolved and should you need any further assistance from our side please feel free to contact us again. 

Thank you  Kind Regards,Erick Bezuidenhout
Service Manager

Stevens & Co (Pty) Ltd
Tel:  | ***
Fax:  | ***
Email:   | ***
Web:  | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685