Generator from Ryobi faulty and not working

Dear Roxanne, We thank you for taking my call as we would like to assist from our side to get a better understanding on the review logged on Hellopeter. We will phone back this afternoon when you are back in Johannesburg in order for us to get the reference number to trace the unit and to see how we can assist best from our side.  Thank you Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel:  | ***
Fax:  | ***
Email:   | ***
Web:  | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand, 
1685