1 reviews | Active since Jul 2021
Eye opener (Ryobi)
I wish to put this as accurate as possible
I had a Ryobi lawnmover and I took it to the Nelspruit Ryobi and it was told that it was economically unrepairable.then I decided to go and get a brushcutter at Makro and after a year and a half it is yet again economically unrepairable...
This means that I do not wish to longer support Ryobi seeing I always get this economically unrepairable as an easy way out.
For me as a client it is very sad that my money is good upfront but no one supports me in future.
I am shocked by the way this is being played and it took a week to get any response from Ryobi Nelspruit.
I left all my details but yet they did not seem to read my paper I left with all my details.
After I had to call and make sure they corrected it.
Thank you for taking my call earlier today. We have reached out to our branch in Nelspruit, and they will be in touch with you regarding the unit.
We appreciate you bringing this to our attention and look forward to returning the unit to you as soon as possible.
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens&Co(Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
Thank you for taking my call earlier today. We have reached out to our branch in Nelspruit, and they will be in touch with you regarding the unit.
We appreciate you bringing this to our attention and look forward to returning the unit to you as soon as possible.
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens&Co(Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
I went to your Branch in the afternoon and they said parts were ordered and machine was going to be fixed asap.
I the received a call where they said there was a defect on the Machine and that you (Ryobi) will replace it with a brand new one to assist in this issue
This is seriously a Big step in the right direction after my bad experience and I appreciate the effort that was given.
I will def be looking at Bigger lawnmower for my Farm.
Kind regards
I went to your Branch in the afternoon and they said parts were ordered and machine was going to be fixed asap.
I the received a call where they said there was a defect on the Machine and that you (Ryobi) will replace it with a brand new one to assist in this issue
This is seriously a Big step in the right direction after my bad experience and I appreciate the effort that was given.
I will def be looking at Bigger lawnmower for my Farm.
Kind regards
Thank you for your response. We’re happy to hear that the issue has been resolved to your satisfaction. It was a pleasure assisting you, and if you need any further support in the future, please don’t hesitate to reach out.
Thank you again!
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens&Co(Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road<
Randjespark,
Midrand,
1685
Best regards,
Thank you for your response. We’re happy to hear that the issue has been resolved to your satisfaction. It was a pleasure assisting you, and if you need any further support in the future, please don’t hesitate to reach out.
Thank you again!
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens&Co(Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road<
Randjespark,
Midrand,
1685
Best regards,