Don't buy Ryobi

I bought a 43cc brush cutter from Game Pavilion. The machine struggled to start and would stall shortly after starting. I took the machine back to Game after just 12 days and asked for a refund. They refused to offer me a refund, saying that the machine must be assessed to determine if its a factory fault. The machine was sent to Stevens & Co for an assessment. The company blamed me for the problem, stating that "We serviced the carburettor and spark plug caused by incorrect fuel mix." Stevens & Co are blatant ***** with no proper ethics in their dealing with customers. I'm a mechanical engineer by profession, I have my BScEng, MscEng and PhD in mechanical engineering. There was no way that I filled an incorrect 2-stroke fuel mix into the machine. The fault was the installed setting of the carburetor by the manufacturer. I find it extremely annoying that they choose to blame me, the customer, simply to cheat me out of my ability to ask for a refund on the product. To everyone out there, do not waste your time buying Ryobi products. Their guarantee is backed up by an ********* company like Stevens & Co who will simply blame you for their product defects and cheat you out of getting a refund. It's your word against theirs at the end of the day and they will lie to make it your fault.