EJ
Evelyn J

1 reviews | Active since Dec 2012

13 May 2021, 13:49

Don't buy a Ryobi

bought a Ryobi blower on 01.11.2020 from PnP Hyper, in April this year stopped working. took it in and now i have to pay R673 as per Ryobi i did not service my blower. the consultant actually laughed at me telling me like my car it needs to be serviced. Dear Ryobi if i had to use my car once a week for half an hour to an hour, my car after 6 months would still be like brand new unlink the bull**** quality of your products. he also has the gall to ask me what else did i owe from Ryobi as i didn't understand how it needed to be looked after. pnp staff at no time of me purchasing over R 8000 of equipment advise about the services required after so little use on Ryobi products

0
Replies (3)
Stevens & Co
Stevens & Co's reply19 May 2021, 15:53
Official
Dear Evelyn, We thank you for your review on Hellopeter and we want to apologise for any inconvenience caused with the repairs on your Ryobi unit. We would like to assist you from our side to see how we can get this sorted out for you as soon as possible. Please can we ask to provide us with more details regarding the repair when it was handed in at the PnP store in order for us to trace the unit on our side to see how we can assist to get this sorted out for you? Thank you Kind Regards,
Erick Bezuidenhout
Service Manager

Stevens & Co (Pty) Ltd
Tel:  | ***
Fax:  | ***
Email:   | ***
Web:  | www.ryobi.co.za
604 16th Road
Randjespark, 
Midrand, 
1685
EJ
Evelyn J's update19 May 2021, 16:09
Reviewer Update
Hi

thank you for the reply back. handed in at PnP Woodmead on 25.04.21, I now have the edge trimmer bought at the same time not working. Guess its the same thing, I wish I was advised that your products after certain hours need to be serviced, would really not have invested all that money in your brand. if we were within the 6 months I could have at least got my money back from PnP, now I'm stuck with these products. would appreciate any assistance as I cannot be paying costs to service equipment after spending R8000 6 months ago on brand new Ryobi products.
Stevens & Co
Stevens & Co's reply19 May 2021, 16:15
Official
Hi Evelyn,

Ony a pleasure to asssit, have they provided you with a refernace number when the unit was booked in with them?

Thank you Kind Regards,
Erick Bezuidenhout
Service Manager

Stevens & Co (Pty) Ltd
Tel:  | **********
Fax:  | **********
Email:   | ***********
 Web:  | www.ryobi.co.za
604 16th Road
Randjespark, 
Midrand, 
1685