JS
Joe S
1 reviews | Active since May 2017
24 May 2025, 06:49
Diagnosed without even checking the basics.
I took my Ryobi petrol mower in for repairs. While I would have accepted the conclusion that it was not worth repairing (repair cost would have been R4000+ on a machine that cost about R5500), here's the problem - the conclusion was definitely just a guess. When I got the machine back, the spark plug hadn't even been checked and nothing else had been opened. Like the team just looked at it and made a judgement call. My neighbour cleaned the spark plug and air intake, took about 25 minutes of labour and no new parts. I'm thoroughly unimpressed that Ryobi/Stevens didn't even try, and would have put me out of pocket to buy a new machine.
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Replies (3)0
Replies (3)
Stevens & Co's replyOfficial
30 May 2025, 13:16Dear Mr. Spring,
Thank you for reaching out to us on Hellopeter and for taking the time to speak with me over the phone.
We sincerely regret that your experience with our service fell short of expectations, and we understand your frustration regarding the assessment of your lawnmower. Please be assured that we take your feedback seriously and are committed to resolving the matter.
We look forward to seeing you next week and further discussing the outcome of the initial assessment. Our goal is to assist you in a way that restores your confidence in our service. Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) LtdTel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Thank you for reaching out to us on Hellopeter and for taking the time to speak with me over the phone.
We sincerely regret that your experience with our service fell short of expectations, and we understand your frustration regarding the assessment of your lawnmower. Please be assured that we take your feedback seriously and are committed to resolving the matter.
We look forward to seeing you next week and further discussing the outcome of the initial assessment. Our goal is to assist you in a way that restores your confidence in our service. Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) LtdTel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
Stevens & Co's reply30 May 2025, 13:16
Official
Dear Mr. Spring,
Thank you for reaching out to us on Hellopeter and for taking the time to speak with me over the phone.
We sincerely regret that your experience with our service fell short of expectations, and we understand your frustration regarding the assessment of your lawnmower. Please be assured that we take your feedback seriously and are committed to resolving the matter.
We look forward to seeing you next week and further discussing the outcome of the initial assessment. Our goal is to assist you in a way that restores your confidence in our service. Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) LtdTel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Thank you for reaching out to us on Hellopeter and for taking the time to speak with me over the phone.
We sincerely regret that your experience with our service fell short of expectations, and we understand your frustration regarding the assessment of your lawnmower. Please be assured that we take your feedback seriously and are committed to resolving the matter.
We look forward to seeing you next week and further discussing the outcome of the initial assessment. Our goal is to assist you in a way that restores your confidence in our service. Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) LtdTel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
JS
Joe S's updateReviewer Update
03 Jun 2025, 21:02Thank you Erick. I was impressed by your unrushed time to listen and understand, and care for my positive experience. I find it is rare for a company to acknowledge where they slipped up, and seek to make it right. I appreciate the way you handled this.
JS
Joe S's update03 Jun 2025, 21:02
Reviewer Update
Thank you Erick. I was impressed by your unrushed time to listen and understand, and care for my positive experience. I find it is rare for a company to acknowledge where they slipped up, and seek to make it right. I appreciate the way you handled this.
Stevens & Co's replyOfficial
04 Jun 2025, 10:26Dear Mr. Spring,
It was our pleasure to assist you. Should you require any further assistance in the future, please don’t hesitate to visit us again.
Kind regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) LtdTel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
It was our pleasure to assist you. Should you require any further assistance in the future, please don’t hesitate to visit us again.
Kind regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) LtdTel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,
Stevens & Co's reply04 Jun 2025, 10:26
Official
Dear Mr. Spring,
It was our pleasure to assist you. Should you require any further assistance in the future, please don’t hesitate to visit us again.
Kind regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) LtdTel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
It was our pleasure to assist you. Should you require any further assistance in the future, please don’t hesitate to visit us again.
Kind regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) LtdTel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Best regards,