Complaint

I'm very disgusted and disappointed with the service I received from Builders and Ryobi in Roseburg and Springfield I bought a grasscutter in December 2019 for my yard which I started using it in Jan 2020 then in October I tried to use but it didn't want to start well I took it back because it is guaranteed for 2 years but when I took it back they said they will charge me an amount R1600 to fix my machine and that like buying a brand new grasscutter reported the matter but there was no assistance but instead I received a poor service from the Sales Consultant, the supervisor and the manager, in conclusion wouldn't advise anyone to buy from Ryobi because this kind of service you will receive from them treating customers like dirt especially the 2 Indian ladies at Builders gave me an attitude very rude this happened in October and November I was up and down in Ryobi and Builders trying to fix the matter wastage of my time and gas.