Beware! Go elsewhere! Bad aftersales service!
Beware, No aftersales service and poor management. Only helpful when you buying , thereafter don't care to help you. Furthermore they have a ticket system which doesn't serve the customer. People walking in after people who have taken a ticket and jumping the queue, absolutely appalling.
Bought an R8900 lawnmower 6 months later took it for service was asked to pay close R1600, 3 weeks later lawnmower handle broke and manager told me I had to pay for new handle! Bearing in mind the machine came with a 2 year guarantee?...
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Replies (1)Stevens & Co's replyOfficial
14 Jan 2025, 10:13Dear Sandra,
First, we would like to thank you for taking my call. As discussed on the phone, we sincerely apologize for any inconvenience caused, as this is not the standard of service we aim to provide to our customers.
We look forward to meeting you on Thursday.
Kind Regards
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
First, we would like to thank you for taking my call. As discussed on the phone, we sincerely apologize for any inconvenience caused, as this is not the standard of service we aim to provide to our customers.
We look forward to meeting you on Thursday.
Kind Regards
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Stevens & Co's reply14 Jan 2025, 10:13
Official
Dear Sandra,
First, we would like to thank you for taking my call. As discussed on the phone, we sincerely apologize for any inconvenience caused, as this is not the standard of service we aim to provide to our customers.
We look forward to meeting you on Thursday.
Kind Regards
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
First, we would like to thank you for taking my call. As discussed on the phone, we sincerely apologize for any inconvenience caused, as this is not the standard of service we aim to provide to our customers.
We look forward to meeting you on Thursday.
Kind Regards
Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | +***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
