AB
Anton B
1 reviews | Active since Oct 2014
03 Feb 2023, 14:31
Avoid Ryobi - No Support
Today 3 Feb 2023 toke my RG950 generator in because the starter rope broke. Bought it 1 July 2022. Montague Gardens service center. The assistant took great lengths to explain I was an idiot and it was my fault it broke. It will tkae 10 working days for a qoute. Toke my generator to Lawnmower Hospital, was fixed in less than 1 hour for R270-00. Ryobi is a brand is best avoided, no after sales service, poor quality products.
Helpful (0)
Replies (2)0
Replies (2)
Stevens & Co's replyOfficial
08 Feb 2023, 16:35 Dear Anton, We thank you for your review on Hellopeter and we want to apologise for any inconvenience caused with the service you have received from our side regarding your Ryobi generator. It does not sound correct for the starter rope to only lasted for such a short time. Please can we ask if you do have any more failures with your Ryobi unit to take it in again to our branch in Cape Town and ask for Anthony Swarts that has been informed about your complaint as he will gladly like to assist you with any difficulties you might have that we would like to rectify and improve on the experience you had with our brand? Again we apologise for any inconvenience caused from our side. Thank you Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Stevens & Co's reply08 Feb 2023, 16:35
Official
Dear Anton, We thank you for your review on Hellopeter and we want to apologise for any inconvenience caused with the service you have received from our side regarding your Ryobi generator. It does not sound correct for the starter rope to only lasted for such a short time. Please can we ask if you do have any more failures with your Ryobi unit to take it in again to our branch in Cape Town and ask for Anthony Swarts that has been informed about your complaint as he will gladly like to assist you with any difficulties you might have that we would like to rectify and improve on the experience you had with our brand? Again we apologise for any inconvenience caused from our side. Thank you Kind Regards,
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
Erick Bezuidenhout
Service Manager
Stevens & Co (Pty) Ltd
Tel: | ***
Fax: | ***
Email: | ***
Web: | www.ryobi.co.za
604 16th Road
Randjespark,
Midrand,
1685
AB
Anton B's updateReviewer Update
09 Feb 2023, 11:20To Ryobi's credit, and my surprise, I was contacted by Charlie from Montague Gardens, who assured me, that they are there to help. All assistance was offered to fix the problem. It is good to know that they still care enough to follow up on complaints. Thank you, I appreciated it.
AB
Anton B's update09 Feb 2023, 11:20
Reviewer Update
To Ryobi's credit, and my surprise, I was contacted by Charlie from Montague Gardens, who assured me, that they are there to help. All assistance was offered to fix the problem. It is good to know that they still care enough to follow up on complaints. Thank you, I appreciated it.