Wrong bag

ONLINE IS USELESS. I CALLED ONLINE TO ASK THEM ABOUT A BAG COLOUR THE LADY I SPOKE TO INFORMED ME OF THE COLOUR BEFORE I ORDERED THE BAG.WHEN I RECEIVED THE BAG ITS NOT THE COLOUR I ASKED FOR NOW IM STUCK WITH THIS BAG AND ITS MY PROBLEM TO EXCHANGE IT.THIS SHOULD NOT BE MY PROBLEM.STEVE MADDEN ONLINE IS DAM USELESS.WHY POST PICTURES OF A WRONG BAG