Worst online customer service

The level of service I received from both the online platform and the Canal Walk store has been exceptionally poor.

The staff at Canal Walk were unfriendly and unhelpful, showing no interest in assisting me with finding a size that matched my needs.

Subsequently, I decided to place an order online and made the payment, only to have my order refunded within a few minutes without any explanation. It was only after I sent an email inquiry that I was informed of the reason behind the refund. I followed up by asking if they had the desired size available online before I proceeded with another order, but all of my emails have been disregarded. Moreover, they have now removed the shoe I wanted to purchase from their online store altogether.

On a more positive note, I must commend the team at Cavendish and VNA for their amazing service. They made me feel welcome and went out of their way to help me find the right size.

Unfortunately, the Steve Madden Online and Canal branches are falling behind in terms of their customer service.