Unprofessional and bad customer service by Steve Madden

I bought 2 pairs of sneakers online with Steve Madden on the 23rd of April and was given an order number and tracking number with Dawn Wing with expected delivery of 4 May. I tracked the parcel and delivery kept on changing. Yesterday got sms that parcel will be delivered.

In the afternoon got sms that the address had an error, call dawn wing who advised it could be system error the waybill number I gave them is still out on delivery. Dawn Wing yesterday then delivered 1 pair of sneakers from the 2 that I ordered, and I tried calling Steve Madden with no success as the call doesn't get answered after it gets transferred. I left a message with the lady at reception that they should call me urgently. Dont understand how i ordered 2 sneakers and only received one.

I then received a call from Ntombi - Steve Madden Online yesterday, +27 (10) *** at 16:10 who advised that she tried calling me, but never got any missed call from them. She said there was a confusion with my orders, the other pair of shoes will be delivered in the morning of 7 May 2021. I asked for the tracking number to be given to me over the phone and also to be emailed to me because she told me that she's been tracking it from her side, but she couldn't at that point and said she will email it.

Received an email this morning around 8am from Ntombi with Waybill nr ***, I tried tracking it with Dawn Wing who delivered the other sneaker but it didn't go through and doesn't exit as a waybill number there.

This is what i received as info from the waybill number provided when I click on it, its a parcel with DHL in Sweden please see link below:

https://www.dhl.com/en/express/tracking.html?AWB=***&brand=DHL

This is very unprofessional and bad customer service that Im receiving with no clarity and answers for order I paid for. This matter needs to be escalated, because at this point it looks like I'm being taken for a ride.

Unhappy Customer