Terrible customer service

Absolutely appalled with the complete disregard of the customer, this company operates purely to their own gain and their own benefit.

I purchased items online and even in my email it stated that returns and exchanges can be made 30 days after purchase. I have now come to the store to return the items that DID NOT look as the pictures were online, and I am told that because the purchase happened in the Black Friday period, I will not be able to get a refund - that in itself makes zero sense to me, nor was there any stipulation of this clause ANYWHERE on the website or the email while I was placing the order

That point was annoying, however I took it gracefully and then asked for a gift card or something as there is nothing I wish to purchase right this minute, I am then told I can only get an online voucher and it’s impossible to get an instore voucher - that is literally going to land me right back in the exact same situation I am in right now where I order something online and it does not look anything like it’s picture did, then I am forced to continue driving back and forth trying to get it exchanged!!!

This is NOT customer service, this is terrible treatment of customers, and one thing I can guarantee is that I will NOT be returning to Steve Madden due to how terrible they have made this experience

I have literally been standing around in the store for 45 minutes and they have still not managed to generate me even the online voucher!