STEVE MADDEN UNTRACABLE ORDER WITH NO ONE TO ANSWER THEIR PHONE

i ordered online at Steve madden , i paid and got the tracking number , but however that same tracking number is untraceable , no communication since i paid two days ago , i thought they would have delivered by now because it my moms present , when i call the phone just ring none stop, I WILL NEVER EVER ORDER ON STEVE MADDEN APP AGAIN