Steve madden sandton poor customer service

I ordered a pair of shoes online in my regular size they were unfortunately too big. The sales associate proceeds to tell me I damaged the shoes to which I informed him that means they arrived damaged as they're much too big and I did nothing more than try them on in my bedroom. He proceeded to give me the wrong size as they didn't have the size I wanted and the shoes he gave me were both dirty at the bottom the ones I returned were pristine and the shoes he gave me had signs of glue and tears on the product. It was just really rude from the get go.

I then asked for a gift card and was told there were none.

The sales associate sighed audibly when I asked for my size in other shoes as today was my last day I needed to get it sorted and did not have time to go to another branch today.

I then said I would like a refund since there were no gift cards and I saw nothing else I wanted.

He said only credit cards could be processed for refunds which I understand but then proceeded to magically produce a gift card to refund to all while sighing loudly.

It was just a really unpleasant experience and I felt as though I had done something wrong to need and want a refund.

I love Steve madden shoes and this has left a really bitter taste in my mouth.