Stay Away From Steve Madden SA if you want to be valued has a client

I am so disappointed in the service received from Steve Madden SA , when you have a brand that you really like and feel comfortable wearing their products you would naturally want to support them , i have always appreciated the Steve Madden Mens loafers and try and change mine every 2 years or so for the past 10 years this has been the norm for me , after visiting the Sandton City store and seeing that they dont have the style of loafers i want i decided to check online i eventually find the styling i want and then proceed to order it only to find out that they dont have my size available . I then email Steve Madden SA to enquire if they can assist me in getting the shoe i want in my required size and the 2 colors i am looking for , i get an email that reads like this :

Good Day Thank you for your enquiry and Shopping at Steve Madden. Unfortunately, the shoes are sold out in the business. I do apologize.

Now mind you this is an international company where you would expect world class service , this is just an email that basically says i am uninterested in helping you and your business isnt valued , i have dealt with woolworths where in the same scenario went way beyond in terms of assisting me to get the required item and yet Steve Madden who supposed to be abit more higher end cant do the same , i am so disappointed in Steve Madden SA i would never ever support them again and i would never buy anything made by the company , i would rather support ALDO who is abit more expensive but would appreciate a customer who wants to give them business and i am almost certain would give me better customer service .