*********** staff, pathetic service and still not refunded

I WOULD GIVE A 0 IF THERE WAS AN OPTION.

I RETURNED AN ITEM ON NOVEMBER 28TH AT V&A WATERFRONT AND I WAS INFORMED I WOULD BE REFUNDED THROUGH PAY JUST NOW AS THIS WAS THE PAYMENT OPTION USED.

UNTIL TODAY I STILL HAVE NOT RECEIVED THE REFUND, I KEEP CALLING THE STORE AND I'M BEING TOLD THE MANAGER IS NOT AVAILABLE. I SPOKE TO VIONA (APPARENTLY SHE'S A MANAGER BUT HAS NO CLUE OF THE REFUND PROCESS) WHO ADVISED ME THAT THE AREA MANAGER NEEDED TO APPROVE THE REFUND REQUEST WHICH WAS SUPPOSE TO BE DONE ON NOVEMBER 28TH.

TODAY IS DECEMBER 6TH, I HAVE JUST CALLED BACK AGAIN AFTER CALLING NUMEROUS TIMES WITH NO ONE GETTING BACK TO ME AND VIONA DECIDED TO DROP THE PHONE AND THEY ARE NO LONGER PICKING UP MY CALLS.