Poor service

Good day,

Three weeks ago a purchased a black maxima-r at the Cavendish store. I specifically asked for a 6 because the 5 was shoking my foot, i only noticed the lady in the store sold me a 5 a week later when i wanted to wear the s****, I then returned the shoe and requested a 6, I then tried on the 6 before making the purchase and asked the consultants in the store why none of them haven't recommended a 5.5,they then mentioned there was no stock and they would order for me, I should hold onto the 5 and return in once they have stock of a 5.5. I asked how long this would take, the gentlemans answer to me was I should have it by Monday, please take my number and follow up with me Monday, this made me feel uncomfortable, if he wanted to assist me, he should have taken my details and message or call me when the shoe arrives. Monday I messaged him to ask if the shoe has arrived his response to me is his on annual leave, he would ask the staff in store to look into it, two days pass and i dont hear back, I then follow up with him again and his response is even though im on leave I will assist you. Why give me your number if you are on leave? How does that become my problem? He then gets someone from the store to call me and confirm they dont have stock of a 5.5 and none of the Cape Town stores has stock. He then proceeds to call me after to explain himself which by this point i was not interested in hearing him out as the damage has been done.

The staff in the Claremont store becomes too comfortable with clients, discussing clients in front of one another as they leave the store or even just passing unnecessary comments about items customers have in their shopping carts, I find this extremely unprofessional.

I must be honest and say that i made a few jokes with the consultants in store to lighten the mood as they just had a difficult customer in store before me and I think they became so comfortable with me that they forgot I was also a customer, I was spending money in that store and needed their undivided attention which was spent discussing customers that left the store instead of focusing on me and my purchase.

This was the absolute worst experience I've had at a steve madden store, a store i dont purchase from very often, I now would rather walk past when i see it in the mall. This experience left a bitter taste in my mouth.

Regards, Simone Freeman