Poor management at Steve madden gateway store

The only way to describe the service and management of @stevemaddensa gateway store. Extremely disappointed with the type of people managing the store. Bought shoes on sat the next day I wore them and my feet were cut and blistered I even took of my shoes and showed my feet to the manager Valerie who isn't even capable of running the store. She with held my shoes saying she would get back to me on Sunday. Today is Monday I had no response from her I called the store 5 times for an update apparently its her day off. I spoke to an assistant manager Logan who couldn't assist me in any way saying its not his problem he doesn't know what to do. 4 hours later still waiting 4 his call back. Now he's on break. My shoes are being with held *******ly firstly since I paid for those shoes I dont live in the area and I explained that to Valerie so how are they planning on giving me back my shoes so thats theft. I think @stevemaddensa needs to find better managers for their stores to maintain their elite brand because these people aren't able to even manage a store and will instead lose customers this way. Extremely disappointed with the service and will never shop there again! The worse part was the service and it seems that these people's have no ability to manage the store or train their staff.