Poor delivery service

I purchased items online and received a message it will be delivered last week Friday. By 4pm Friday, 08/08/2025 the items were not delivered by RAM. When I received a call by 5pm from the driver, I already left home. The driver said they will deliver on Monday. On monday morning, I received a call from RAM stating they did not get hold of me on Friday, I said yes, I told the driver I'm not home. The lady said she will ask driver to deliver on Tuesday. I also phoned driver on Monday, and he confirmed he will deliver on Tuesday. On Wednesday, I phoned the driver, he said I must phone the office. The office advised Steve Madden customer service said they need to return the package. I sent an email to Steve Madden, and to date, no response