Poor customer service

Sent an email to customer service in june to state that the steve madden bag that i purchased has a a defect and its not even a year yet and it already defective .repsonse from customer care is that sorry we cannot assist you due to it being past 6 months so my question should your products only be lasting 6 months sinceyour policy is past 6 months cannot assist defective products The was supposed to get back to me and that waz 21st july .it is now 22nd august and no feedback . I find it very disgusting that a name like steve madden doesnt pride itself on quality but they do take a fortune from us but not willing to assist with issues