Pathetic customer service

I have had numerous bad experiences at Steve Madden Eastgate. I am a customer that make purchases every month without fail but since the new staff have started there their customer service is **********. I am a very unhappy customer right now!! They have no people skills, they are rude and arrogant, they make you wait and the worst of it all when you call they can NEVER HEAR YOU! when the guy eventually hear me after saying hello a thousand times he abruptly asked me ‘how can I help’ in the rudest manner ever.

I am sorry Steve Madden this really needs to be looked into as I am not the only customer complaining about the same thing. Send your staff for training or get more friendly staff who know how to treat customers! Otherwise you will lose me as a customer.