NO DELIVERY- POOR ONLINE SERVICE.

Steve Madden SA online has given the worst customer service- or lack thereof rather. On 23 November I placed and paid for an order and received confirmation that It was successfully processed and that delivery measures would soon be put in place- I was provided a tracking number. A week went by with no further updates.

All my calls went unanswered. I eventually complained on their Instagram page where I was told the matter would be looked into by customer service.

Customer service apoligised with no active solutions. I followed up again on instagram and email and was then told my order shows it was a store purchase..why would I have an order number and lodge an enquiry on delivery for a store purchase? I contacted the courier company directly and was informed in writing that steve madden had not handed over my order. Steve Madden is on 11 December advising that they are checking with the courier. What sloppy, poor service is this? NO one even takes the time to personally give me a call to explain. I am Livid!! almost three weeks later and no results or delivery